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This page sets out how th777cool handles your account data, what obligations apply to you when you access our platform, and where to direct any policy question. Access to our services depends on local law and is available only in eligible regions.
These terms govern the relationship between you and th777cool when you access our platform in a region where local law permits. By creating an account and using any part of the platform — including the account wallet, transaction history and payment channels — you acknowledge these terms apply to your use. We operate on a jurisdiction-dependent basis. This means your eligibility and the rules that apply to your account are shaped by the laws of the region from which you are accessing the service. For Philippines-based accounts, payment interactions through GCash, PESONet and Bank Transfer are each processed according to their respective service terms alongside ours. We do not override the individual policies of those payment rails, but we are accountable for how we handle your transaction records on our side. Your account wallet reflects the movements you initiate; we do not alter balances outside of verified transaction instructions you submit. If any part of these terms conflicts with local law in your region, the local law takes precedence to the extent of that conflict. We review our policy posture when regulations change. The version of these terms shown in your account dashboard after login is the version currently in effect for your session.
GCash transactions are processed under GCash service terms; our policy governs how we record and retain that transaction data on your account.
PESONet transfers follow BSP-regulated settlement timelines. We log the transfer reference on your wallet history as soon as confirmation is received.
Bank Transfer instructions you submit are stored in your account transaction log. Query any discrepancy through the support route listed on this page.
Not every part of your interaction with the platform falls under a single policy document. This section clarifies which areas this legal policy covers and where separate rules apply, so you know exactly where to look when a question comes up.
Login, session activity, device continuity across mobile and desktop, and account security settings are all within scope. The policy governs how we store and act on the access data your session generates.
Wallet movements you initiate — deposits, withdrawals and transfer records — are within scope. We retain these records and make them available to you through your account history. The payment rail's own terms govern the transfer on their side.
Game content supplied by studios in our lobby (including Joker, Spadegaming, Habanero, Bigtime Gaming and PlayStar) is subject to each studio's own content and fairness terms. Our policy covers how we surface that content, not the game mechanics themselves.
External links, payment processors and any service outside the th777cool platform are outside the scope of this policy. We are not accountable for the terms or practices of those external parties.
You have several concrete actions available to you under this policy, and each one has a clear path inside your account. Your transaction records — every deposit, withdrawal and wallet movement — are accessible from the history section of your account dashboard after login. No request is needed to view them; they are there by default. If your account details are incorrect — name, contact information or linked payment method — you can correct these from the account settings section. Some fields require identity verification before a change is saved; follow the instructions shown on that screen. Do not submit altered documents; corrections should match your verified identity. If a policy question is not answered here, you can raise it directly with our support team through the contact paths listed in the support section below. We log every policy question submitted and respond through the same channel you used. You may also request a record of the data we hold against your account; submit that request through live chat or email and specify what you are looking for.
Open your account dashboard after login and navigate to transaction history. Every wallet movement is timestamped and listed there without any additional steps required.
Go to account settings and edit the relevant field. Fields linked to your verified identity will prompt a verification step; follow the instructions shown on that screen exactly.
Use live chat or the support email listed below. State your account reference and the specific policy point you are asking about. We respond through the channel you used to contact us.
Submit a data record request via live chat or email. Specify your account ID and what records you need. We handle these requests according to the applicable rules of your eligible region.
For any question about this policy — your account data, a transaction record, or how a specific term applies to your account — use the contact paths below. Keep your account reference on hand when you reach out; it helps us locate your record without asking you for additional details.
The live chat icon is available from within your account session. Use it for immediate policy questions or to flag a discrepancy in your transaction history.
Send policy questions to our support email address shown in the account help section after login. Include your account ID and describe the specific concern clearly.
The help centre inside your account dashboard lists common policy questions with direct answers. Check there first — many questions about data, records and corrections are already addressed.
We handle account data with a narrow-purpose approach: what we collect is used to operate your account, process transactions and respond to support requests. We do not sell account data to third parties. If you want to know what we hold, you can request it through support.
We retain your account and transaction data for as long as your account is active and for the period required by applicable regulations in your eligible region. Once that period ends, data is removed from active systems.
We use cookies to maintain your session state across mobile and desktop. This is what keeps your account position consistent when you switch devices. You can manage cookie preferences through your browser settings.
Your account access is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately from account settings and contact live chat to flag the session for review.
If you want to update how we handle your data, or request deletion of your account record, submit the request via email with your account ID. We process requests according to the rules of your eligible region.
These are the questions we see most often about how this policy works, what it covers and what you can do under it.
Our policy governs how we record and retain your GCash transaction data on the platform side. GCash's own service terms apply to the transfer on their end. Both sets of terms apply to a single GCash transaction; they cover different responsibilities.
Submit a data record request through live chat or the support email shown in your account help section. Include your account ID and describe the specific records you are looking for. We respond through the same channel you used.
Access depends on local law and is available only in eligible regions. If the platform is accessible from your location and local law permits it, these terms apply to your account. We do not confirm eligibility for specific addresses or cities.
We retain transaction records for the period required by applicable regulations in your region, even after account closure. You can request a copy of those records before you close the account by contacting support with your account ID.
Raise the question through live chat or email support. State your account reference, the specific term you are questioning and the transaction or action it relates to. We log every such query and follow up through the channel you contacted us on.
Our policy covers how we surface game content in the lobby. The fairness and mechanics of each title are governed by the respective studio's own terms — Habanero and Spadegaming each publish these separately. Both sets of terms apply when you play a title in our lobby.