Casino / Live
This policy explains exactly what data th777cool collects when you use your account, how we use it, and what choices you have over it. We write this as a direct commitment to you — not as fine print — so you know where your information goes before you take any action on this site.
When you create an account with us, we collect the details you provide directly — your name, contact information, and the payment method you choose to link, whether that is GCash, PESONet or Bank Transfer. We also collect data generated by your activity: login timestamps, device type, session length and the pages you visit within your account area. This data is used to operate your account, process transactions, respond to support requests and, where you have consented, to send you relevant account notifications. We do not sell your personal data to third parties. We share data only where it is needed to process a transaction — for example, passing a reference number to a payment processor — or where we are required to do so under applicable law. Availability of our services depends on local law and is accessible only in eligible regions. We retain your data for as long as your account is active or as long as required to meet legal obligations. You can find the current state of your data preferences in your account dashboard after login.
Not every service you reach from this site falls under this policy. Understanding the boundary helps you know who to contact when a question arises about your data. The four areas below set out what is inside our scope and what sits outside it.
Covered by this policy. Login credentials, session activity and account preferences are data we hold and are responsible for. You can review and update these directly through your account settings page after logging in.
Partially covered. We record the transaction reference and amount on our side. The payment processor — your GCash wallet, PESONet network or bank — holds its own record and is governed by its own privacy terms, which are separate from ours.
Covered by this policy in terms of session data we log. Game outcomes are processed by the content provider. We record that a session took place and its duration; game-level event data stays within the provider's system.
Not covered. If you follow a link to an external site or use a third-party app, their privacy practices apply from that point. We do not control or represent the data handling of any service outside the th777cool domain.
You have real choices over the data we hold about you, and we have built straightforward paths to act on them. Reviewing your account record is the first step: after login, your account dashboard shows the profile details, linked payment methods — including any GCash or Bank Transfer records — and communication preferences currently associated with your account. If something is incorrect, you can update contact details and notification settings directly from that screen without contacting support. For changes that require identity verification, such as updating a linked PESONet account or requesting full account data, you will need to go through our support route so we can confirm the request is coming from the account holder. We aim to respond to data-related requests within a reasonable period; the current queue status is visible after you submit a request through the support channel. Requests to close an account and remove data are handled through the same support path.
Log in and open the account settings page. Your stored profile details, linked payment methods and notification preferences are listed there. No support ticket is needed for a read-only review.
Contact and preference fields can be edited directly in account settings. Changes that affect linked payment methods such as Bank Transfer or PESONet require identity confirmation through support before they take effect.
If you are unsure what data we hold or how a specific piece of information is used, send a query through the support channel. State your account reference so we can locate the right record and respond accurately.
A closure request removes your active account and triggers the data retention review process. Submit this through support; the support team will confirm the steps and timeline that apply to your account under current policy.
If a section of this policy raises a question you cannot resolve through your account dashboard, the support paths below are the right routes. Include your account reference and a brief description of the data matter so we can give you a specific answer rather than a general one.
Open the chat widget from any page while logged in. State that your query is a data or privacy matter and the agent will route it to the correct team.
Send your request to our support address shown in the account help section after login. Include your account ID and the specific data point or section you are asking about.
The help section inside your account dashboard lists frequently asked questions about data retention, account closure and linked payment records, including GCash and Bank Transfer references.
We apply several concrete practices to protect the data you share with us. Each area below describes what we do and where you can verify or adjust it within your account.
We use session cookies to keep you logged in across pages and preference cookies to remember your account settings. You can review and adjust cookie preferences through the cookie settings link in the site footer at any time.
Passwords are stored in hashed form; we do not hold your plain-text credentials. If you believe your account has been accessed without your knowledge, the account security section lets you change your password and review recent login activity.
We keep your account data for as long as your account remains open and for any period required under applicable law after closure. The retention period tied to your account is shown when you submit a closure or data-removal request.
When this policy changes in a material way, we post a notice in your account dashboard. The date of the last revision is shown at the bottom of this page. Continuing to use your account after a posted update means you have seen the revised terms.
These are the questions that come up most frequently when account holders read this policy. If your question is not answered here, the support channel is the right next step.
We collect the details you enter during registration — name, contact information, and your chosen login credentials. Once your account is active, we also record session data such as login times, device type and pages visited within your account area. Payment method references, such as a GCash account identifier, are stored when you link a payment method.
Payment references are shared only with the processor needed to complete a transaction — for example, a GCash reference is passed to the GCash network to confirm a transfer. We do not share payment details with advertisers or unrelated third parties. Each processor operates under its own privacy terms separate from ours.
Log in and open your account dashboard. Your profile details, linked payment methods and notification settings are listed there. For a full data summary or a formal access request, contact support with your account reference and specify that you are asking for a data review.
Contact details and notification preferences can be updated directly in account settings after login. Changes to linked payment methods — such as updating a Bank Transfer account or replacing a PESONet record — require identity confirmation through the support channel before they take effect.
Closing your account triggers the data retention review process. We retain records only for as long as required by applicable law after the closure date. The expected retention period is shown when you submit a closure request through support. Requests to remove data ahead of that schedule are reviewed on a case-by-case basis.
We post a notice in your account dashboard when material changes are made. The date of the most recent revision appears at the bottom of this page. If you have questions about a specific change, send them through the support channel or the help section visible after login.